65.3.1Troubleshooting Prior Auth Issues

If issues are encountered with the Prior Auth solution, the following steps should be followed to enable detailed logging:

1. Enable Logging:
   • Add the logback-smile-custom.xml configuration file into the customerlib folder of Smile CDR.
2. View Logs:
   • Navigate to the log folder in the terminal and run: tail -f crd.log
   • This command monitors logs in real-time.
3. Reference Documentation:
   • System Logging Settings
   • Custom Logging Configuration