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14.7App Gallery

 

App Gallery: UI Description

The App Gallery is a white labelable component and has a predetermined layout structure that the customer can populate as they wish.

Below is a description of the UI for the App Gallery:

  1. Hero Image: customers can choose to create a hero image with text in the image itself.
  2. Register here link. redirects developers to the App Developer Portal to register apps 3. Search bar. allows users to search by app name, vendor name or keywords in App description.

Four filtering options are provided in the form of a drop-down menu as filled by developers/vendors during the app registration process to select the following:

  1. I am a: type of user i.e., payer, provider, pharma, patient or developer 5. I want to do: type of function the app supports i.e., Health & Therapy Management, Provider Care Coordination, Clinical Applications, Research, Data Monitoring Analysis 6. Any OS: type of operating system on which the app runs i.e., web, iOS or Android 7. Any certification: whether the developer/vendor accepted (trusted) or declined (no certification) the attestation required at the registration stage

  1. Apps layout: grid layout of all apps that have been promoted to “live” and published to the gallery with a label to indicate compliance to privacy and security standards 9. More: opens the app description page with detailed information on the selected app and redirects users to where the App can be found (i.e., app store or website) by clicking on “Get the App” as shown below

  1. Alert icon: warns users that the app has declined to certify the safe use of personal health information in both the landing page as well as when the app is selected from the landing page to either gain more information about the app or to “Get the App”

Gallery Functionality

The gallery management functionality enables customers to upload and manage digital assets and modify the contents of the WLAG. Customers have the power to configure:

  • The company logo shown in the top left corner of the gallery page
  • The name of the gallery page
  • The hero image for both the desktop and mobile versions

The apps that display in the gallery are updated automatically based on the approval from the system and security administrator to promote apps to a Live state. Apps that are in the In-Review, Suspended, or Retired state do not display in the gallery.

Searching and filtering capabilities are available to consumers to find apps more efficiently based on user type, type of function provided by the app, type of operating system, and certification status.

Patient Requests for Applications

If a patient wants to use an app that is not in the gallery, he/she may do so by making a request via email to have the app of their choice registered and available in the gallery. The option to send the email request appears after a failed search attempt from the patient. The patient will then be prompted with a call to action: “Contact us to request an app.”

Once the email from the patient has been sent, a member of the CDR owner’s organization will need to take the initiative to reach out to the app developer via phone or email and ask him/her to register their app via the Developer Portal. To comply with legal requirements set by the CMS and ONC, all app developers must proceed through the same registration process without disrimination.

Patient Requests for Help

On the same page, next to “Contact us to request an app” is "Contact our helpdesk" which enables patients to request for help via email. Once the email from the patient has been sent, a member of the support team will address the expressed concerns and reach out to the patient as required.