Our mission is to make it easy for health organizations of all sizes to deliver interoperable applications quickly.

Our Story

James and Duncan, two of our initial founders, met while working on health integration and data repository projects in 2011. They realized that the industry needed an efficient, interoperable, and secure solution for shared health data.

Coincidentally, James had been the maintainer for the HAPI HL7 v2 library for years, while also building the visionary HL7 FHIR Java reference implementation known as the HAPI Project. Together, James and Duncan realized that FHIR was the perfect fit for the next generation of health data collection.

And so began the Smile platform.

Smile kicked off its first commercial release of Smile CDR in December of 2016. Today, our leading FHIR clinical data repository is only one facet of our solutions package. With a range of consultation and service offerings, a growing ecosystem of partners, and core expertise in HL7 FHIR, we can design an innovative, enterprise-ready solution tailored to your business.


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Yourik Hacoupian

The Godfather

Yourik is a serial entrepreneur who has created and grown three software companies in the medical back-office automation niche. With a wealth of experience in the practical management of information technology businesses and by combining the academic background in Technology and business with a hands-on entrepreneurial approach he was able to build startups, make acquisitions, achieve successful exits and manage companies in Canada and overseas.


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Gary Liang

Money Guy

Gary has 9 years of experience in investment banking and corporate development M&A. He specializes in enterprise software and technology, and has advised on transactions in the healthcare industry. During his time at Constellation Software, he completed multiple acquisitions of healthcare SaaS companies. In his free time, Gary likes to work.


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Natalia Burgos

Time Overlord

Natalia is a project manager with a BComm in Global Management from Ryerson University. She has experience leading software development projects in the healthcare industry, including the integration of a provincial health registry system. At Smile CDR, Natalia is responsible for planning, executing and evaluating multiple projects and driving them through their entire life cycle. Natalia thrives in a team environment and is enthusiastic about creating a positive workplace culture. Passionate about women empowerment, Natalia is the former President of Ryerson’s largest women empowerment network: Ryerson Women in Leadership (RWIL). In her spare time, Natalia trains the art of Ninjutsu and laughs a lot.


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Hernan Burgos

Business Development Jedi

Hernan is an IT/Sales professional with over 20 years of experience in consulting, including government, law, and manufacturing. He thrives in challenging environments that require innovation and creative problem solving. Hernan's strong leadership, and analytical and problem solving skills deliver desired results for his clients. In his spare time, Hernan likes to play soccer in Toronto and cheer for his favourite team. Go Barcelona!


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Alex Thompson


Alex is a human-computer interaction designer, illustrator, and over-thinker. She has a BA in Philosophy, a certificate in fundamental arts, and she is currently studying 2D and 3D design, front-end development, and the art of the user experience. She loves solving problems by combining art and technology, wherever the world might need it.


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Jennifer Chan


With over 10+ years of healthcare IT experience in both development and tech leadership, Jennifer is an IT leader with extensive experience implementing innovative technology solutions to address complex healthcare problems at scale. Focusing on the intersection of technology and healthcare, Jennifer is a “Jenn-of-all-trades” who holds degrees in both Computer Science and Healthcare Administration, and has consistently leveraged her skills and experience to improve patient experiences and outcomes. In her spare time, Jennifer splits her time between trying to convince her dog Pixel to ride in a bike trailer and eating ice cream.


Lance Adams

Token Keswick Resident

An independent contractor, PM, business development agent and relationship-focussed account manager for over 30 years, Lance focuses on the Ontario and Canadian health care market. As a co-producer of 5 children over those 30 years, Lance feels an obligation to help Smile CDR improve our healthcare system and provide a better experience for those five new end-users. Lance is honoured to work with the Smile CDR team to bring order and efficiency to clients in Ontario and the balance of the country that we call home.


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Caitlin Sabean-Untermann

Happy People Organizing Planner

Caitlin has been in service management and support for healthcare IT since 2012, bringing her passion for organizing, planning and strategizing into her daily work. As a graduate of Ryerson's Journalism program, she believes clear communication is always key, and offers support with a smile. Caitlin is also a fine art photographer, recipe tester, game enthusiast, and devoted pet parent of a household full of rescue animals. Share and Enjoy.


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Susan Dean

Kitten Wrangler

Susan brings her many years of working within the healthcare / wellness sector to her career as an HR professional. She has worked with social enterprises, not-for-profits, and innovators, as well as herself being an entrepreneur. Susan brings her client-centred approach and entrepreneurial spirit to all areas of her life. When not working Susan is likely camping, making jewellery, enjoying freshly-made butter coffee, or wishing she could be in a flash mob.
Extra: Areas of Responsibility: supporting HR components of operations including researching and working to implement best practises in HR for this awesome and growing company.


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Jen Chan

The Other Jen Chan

Jen is the second Jen Chan to join Smile CDR. She is an artist-turned-developer who applies design thinking, empathy and user research to software development. She previously worked for an ad agency, some non-profit galleries, two startups, two universities, and a ramen shop.


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Duncan Weatherston

Top Chef

Duncan has been an IT professional and entrepreneur for over 25 years. He has a multidisciplinary background that spans business development and systems integration, development, and support. Duncan played a significant role in the development of Ontario's electronic health record services, and he is an advocate of using health data to support clinical outcomes.


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Clement Ng

Sales & Marketing Ninja

Having helped companies expand internationally over the last 19 years, Clement brings extensive experience in signing and managing Global 1000 clients for software startups, including enterprise software and SaaS offerings. Clement enjoys bringing great people together and cooking for them.


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Alicia Lee

Dream Alchemist

Alicia is a graphic design graduate of the YSDN program at York University. She is passionate about problem solving through design, and she specializes in making improvements to both the visual and user interface in order to enhance the user experience. Alicia believes in aligning herself with projects that serve a greater purpose, and she will help to make a positive impact on people’s lives. She also enjoys playing ukulele.


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Mohammad Farooqi

Head Geek's Disciple

Mohammad is a full stack JavaScript developer who enjoys working on web applications. He has a BComm from Ryerson University and an Advanced Diploma from Sheridan College in programming. Mohammad worked for 2 years at Scotiabank as a Senior Technical Analyst. There he mostly provided technical support to traders and later found passion for web development.


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Omar Hoblos

Card Game Master

Omar is a full-stack FHIR developer, with experience working in healthcare technology solutions, and a strong interest in teamwork & problem solving. He is a graduate from the ITEC program at York University, and has previously worked at the Ministry of Health & Long-Term Care. When he's not at his desk solving the next healthcare IT challenge thrown his way, he's boxing, woodworking, playing various card games or exploring the various cafes & local coffee brews Toronto has to offer.


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Ken Stevens

Code Monk

Ken has been developing software professionally for over 20 years. After completing a PhD in Mathematics at the University of Toronto, Ken wrote the code that published the Globe and Mail newspaper on the Internet. Ken has been designing and delivering Healthcare software for the past 10 years, focussed mostly on pharmacy and healthcare interoperability tooling. Ken recently led the delivery of a Canada-wide Healthcare IT Industry position paper on interoperability standards. Outside of work, Ken is an enthusiastic table-top gamer and hiker.


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Aditya Dave

Mr. Pragmatist

Aditya found his passion in healthcare IT when he started working at Ministry Of Health and Long-Term Care. He then continued his journey as a Full-Stack FHIR Developer at Smile CDR. He is an excellent team player and a leader when it comes to solving healthcare challenges. Other than programming, he also likes to play outdoor sports and video games.


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Ian Marshall

Puzzle Solver

Ian is a software professional with over 20 years experience developing, implementing, and supporting solutions for the healthcare industry. He has significant experience with systems integration and order entry systems. He has been a leader and contributor and held both client-facing and back-office roles but is ultimately most passionate about finding ways to use technology to simplify and improve delivery of healthcare. Outside of work, Ian enjoys exploring the outdoors and getting his hands dirty with gardening and home DIY projects.


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Mark Lore

Hype Man

Mark is a content marketer and copywriter who believes in the power of a good story to both communicate value and manipulate others into giving you snacks. After an undergrad degree in history from UWO, Mark worked in China as, variously, a teacher, interviewer, translator and digital marketer. Apart from helping to spread the good word about Smile CDR’s healthcare solutions, Mark enjoys staying informed about global issues and getting hopped up on MSG-laced street food.


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James Agnew

Head Geek

James has 15 years of experience in healthcare software development, architecture, and in development management. He has extensive experience in developing interoperability solutions, healthcare data capture and visualization software, and most recently mobile medical apps. He is a member and co-chair of HL7, and an editor of the HL7 FHIR standard. He is also the project lead for the HAPI Project, and smiles a lot.


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Diederik Muylwyk

Subordinate Geek

Diederik is a software developer with [current_year - 2011] years experience in the healthcare and finance sectors. It's important to Diederik that his work be challenging, interesting, and impactful. He enjoys short-haired cats, taco-shaped pillows, and 1..*-player board games. He can type 379 CPM (76 WPM) with 100% accuracy; putting him in the 91st percentile. Diederik loves his mum.


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Lalith Aditya Goga


Lalith Aditya is a certified Java developer who started his career in the Health Insurance industry in 2012. He has a postgraduate degree in Electrical and Computer Engineering from the University of Windsor. Apart from his passion for programming, he is a gamer and an excellent cook.


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Drew Hannah

Business Development, US

Drew is an ex-software developer who helped create some major international software releases. 19 years ago he shifted into sales and marketing of software and services, primarily healthcare related. Drew has presented at international software conferences, such as HIMSS and AHIP, and has specialized in creating new healthcare sales practices. One of Drew’s major passions is creating music; he plays drums, harmonica, keyboards and more in a local Connecticut based bar band and uses his home studio to create original music and sounds.


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Rhea Kolanko

Operations Overlady

Rhea has worked across many facets of IT over the past 15 years including sales, operations and most notably, project management. Her most personally rewarding projects in healthcare included integrating regional and provincial health records systems and infrastructure deployments with some of the GTA’s largest healthcare institutions. In her spare time, she’s usually in school for a class or two, and has a rather large Malamute puppy that loves her to bits.


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Meagan Peat

Quality Champion

Meagan is a QA and front end web developer. She has a BA from McMaster University in multimedia and english literature as well as a graduate certificate in interactive media management from Sheridan College. Meagan is passionate about creating applications that are accessible, usable, and make sense. In her free time, Meagan enjoys boardgames and cooking/eating breakfast foods.


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Steven Li

Code Weaver

Steven is a full-stack FHIR developer. He recently graduated from University of Toronto, specializing in software engineering. From the four years at UTSC and nearly 2 years working in co-op, he has accumulated and solidified various skills pertaining to web development and developed an interest toward the healthcare field. He believes perfection should always be something to strive for but should never be a goal; a mindset he applies both professionally and to his interests outside of the IT industry, such as art and gaming.


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Ruslan Zinovyev


Ruslan has been in a field of IT more than 10 years until he realized that his real passion in programming. He relocated to Toronto in order to pursue his career as a Java Developer. He is never tired of learning and now his professional interest lies in the healthcare field. He is focused on developing his skills on HAPI-FHIR framework. Among his less professional interest is video gaming and playing guitar. He also a big fan of outdoor activities.


Dan Chiasson


Dan has a passion for Healthcare IT having over 25 years of experience in the provider field (IT Director at a hospital in Quebec), Healthcare strategic consulting, and senior positions in the Healthcare IT vendor sectors. Dan feels it is important to give back and has been active in various Healthcare Board activities (Acute, Community, and Long Term Care), and as well as distributions of school and health supplies to the youth of West Africa. Passion? Experiencing new cultures through travel. And, oh yeah, canoeing as often as he can.



The Program for Action on Wellness and Security committee helps to ensure that we have a safe and happy work environment. This committee meets twice a month but regularly disbands when things get out of hand.

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The Donkey

Tequila is a rescue donkey who lives at the Donkey Sanctuary of Canada in Guelph, Ontario. We are a team of animal lovers, and we proudly sponsor her. You should too! Learn more about Tequila here: https://www.thedonkeysanctuary.ca/donkey/tequila





Hazel and Diederik have an understanding.


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Overly Eager Intern

Hailing from northern Quebec, Mishu relocated to the suburbs of Durham to learn anything and everything she can. Especially skilled at Toy Retrieval and Bug Hunting, Mishu spends her free time going wherever she can as fast as she can, or doing nothing at all.


black dog


Chief of Security

Darma grew up on the streets of Playa Del Carmen, Mexico and relocated to Toronto in order to pursue a career in the fast growing field of health information management. Her responsibilities include security, employee wellness, and napping. Darma has earned a certificate of foundational skills at the When Hounds Fly academy and has passable recall skills. She is still unsure as to who is a good girl.


white sheepdog


Chief Barketing Officer

Pixel is an Old English Sheepdog hailing from Waterloo, Ontario. She is a member of an exclusive invitation-only private members club catering to puppies born to a life of belly rubs. An experienced leader and independent thinker, she’s been herding her team of stuffed lambies for over 2 years and isn’t afraid to push back when upper management asks her to “come”. She says the secret to her success is "bark bark bark". Pixel spends every second of her spare time waiting for leftover ice cream.


small white dog


Social Media Guru

Originally a resident of Mississauga, Juju now lives in Durham where she happily greets all passers-by. She spends hours a day practicing the best poses and knows how to get all the attention. She has a decent sized wardrobe of fashionable sweaters and coats, and spends her spare time playing with her big little sister, Mishu.


brown dog


Ball Control Specialist

FIFA grew up on the rolling hills of Bradford, Ontario and recently relocated to Toronto to continue her career in the area of undercover security. FIFA’s area of expertise are in Snack Sniffing and Lunch Disposal. Fifa was trained by Rio a Rottweiler/German Shepperd mix, in the art of Coyote avoidance. FIFA also has extensive experience in being a “Comfort Dog”. You can follow FIFA on Instagram @Fifa_TheWonderDog.


fluffy dog


Deputy of Floofy Walks

Though Kona grew up in Regent Park, her first job was with the Toronto Humane Society as part of their pupper engagement and wellness events where she was first introduced to working with employees in healthcare. Her floofiness has been loved by many in person and on her mom's instagram account. Ensuring daily walks is part of Kona's routine, and can be quite vocal if things are running late. She reminds everyone during walks to take time to smell around the flowers and - SQUIRREL!


fluffy cat


Pigeon Patrol

Wiener's human is The Other Jen Chan. He has six toes on each paw. He was rescued from a hoard of 300 cats in a barn in Montreal. He has agreed to sit on command in exchange for food.


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