Our mission is to make it easy for health organizations of all sizes to deliver interoperable applications
quickly.
Our Story
James and Duncan, two of our initial founders, met while working on health integration and data repository projects in 2011. They realized that the industry needed an efficient, interoperable, and secure solution for shared health data.
Coincidentally, James had been the maintainer for the HAPI HL7 v2 library for years, while also building the visionary HL7 FHIR Java reference implementation known as the HAPI Project. Together, James and Duncan realized that FHIR was the perfect fit for the next generation of health data collection.
And so began the Smile platform.
Smile kicked off its first commercial release of Smile CDR in December of 2016. Today, our leading FHIR clinical data repository is only one facet of our solutions package. With a range of consultation and service offerings, a growing ecosystem of partners, and core expertise in HL7 FHIR, we can design an innovative, enterprise-ready solution tailored to your business.
THE TEAM
Yourik Hacoupian
The Godfather
Yourik is a serial entrepreneur who has created and grown three software companies in the medical
back-office automation niche. With a wealth of experience in the practical management of information
technology businesses and by combining the academic background in Technology and business with a
hands-on entrepreneurial approach he was able to build startups, make acquisitions, achieve successful
exits and manage companies in Canada and overseas.
Gary Liang
Money Guy
Gary has 9 years of experience in investment banking and corporate development M&A. He specializes in
enterprise software and technology, and has advised on transactions in the healthcare industry. During
his time at Constellation Software, he completed multiple acquisitions of healthcare SaaS companies.
In his free time, Gary likes to work.
Natalia Burgos
Time Overlord
Natalia is a project manager with a BComm in Global Management from Ryerson University. She has experience
leading software development projects in the healthcare industry, including the integration of a provincial
health registry system. At Smile CDR, Natalia is responsible for planning, executing and evaluating multiple
projects and driving them through their entire life cycle. Natalia thrives in a team environment and is
enthusiastic about creating a positive workplace culture. Passionate about women empowerment, Natalia is the
former President of Ryerson’s largest women empowerment network: Ryerson Women in Leadership (RWIL). In her
spare time, Natalia trains the art of Ninjutsu and laughs a lot.
Hernan Burgos
Business Development Jedi
Hernan is an IT/Sales professional with over 20 years of experience in consulting, including
government, law, and manufacturing. He thrives in challenging environments that require innovation and
creative problem solving. Hernan's strong leadership, and analytical and problem solving skills
deliver desired results for his clients. In his spare time, Hernan likes to play soccer in Toronto and
cheer for his favourite team. Go Barcelona!
Alex Thompson
Userologist
Alex is a human-computer interaction designer, illustrator, and over-thinker. She has a BA in
Philosophy, a certificate in fundamental arts, and she is currently studying 2D and 3D design,
front-end development, and the art of the user experience. She loves solving problems by combining art
and technology, wherever the world might need it.
Jennifer Chan
Jenn-of-all-trades
With over 10+ years of healthcare IT experience in both development and tech leadership,
Jennifer is an IT leader with extensive experience implementing innovative technology solutions
to address complex healthcare problems at scale. Focusing on the intersection of technology and
healthcare, Jennifer is a “Jenn-of-all-trades” who holds degrees in both Computer Science and
Healthcare Administration, and has consistently leveraged her skills and experience to improve
patient experiences and outcomes. In her spare time, Jennifer splits her time between trying to
convince her dog Pixel to ride in a bike trailer and eating ice cream.
Lance Adams
Token Keswick Resident
An independent contractor, PM, business development agent and relationship-focussed account manager for over 30 years,
Lance focuses on the Ontario and Canadian health care market. As a co-producer of 5 children over those 30 years,
Lance feels an obligation to help Smile CDR improve our healthcare system and provide a better experience for those
five new end-users. Lance is honoured to work with the Smile CDR team to bring order and efficiency to clients in
Ontario and the balance of the country that we call home.
Caitlin Sabean-Untermann
Happy People Organizing Planner
Caitlin has been in service management and support for healthcare IT since 2012, bringing her passion for
organizing, planning and strategizing into her daily work. As a graduate of Ryerson's Journalism program,
she believes clear communication is always key, and offers support with a smile.
Caitlin is also a fine art photographer, recipe tester, game enthusiast, and devoted pet parent of a
household full of rescue animals. Share and Enjoy.
Susan Dean
Kitten Wrangler
Susan brings her many years of working within the healthcare / wellness sector to her career as an HR professional. She has worked with social enterprises, not-for-profits, and innovators, as well as herself being an entrepreneur. Susan brings her client-centred approach and entrepreneurial spirit to all areas of her life.
When not working Susan is likely camping, making jewellery, enjoying freshly-made butter coffee, or wishing she could be in a flash mob.
Extra: Areas of Responsibility: supporting HR components of operations including researching and working to implement best practises in HR for this awesome and growing company.
Extra: Areas of Responsibility: supporting HR components of operations including researching and working to implement best practises in HR for this awesome and growing company.
Jen Chan
The Other Jen Chan
Jen is the second Jen Chan to join Smile CDR. She is an artist-turned-developer who applies design thinking, empathy and user research to software development. She previously worked for an ad agency, some non-profit galleries, two startups, two universities, and a ramen shop.
Duncan Weatherston
Top Chef
Duncan has been an IT professional and entrepreneur for over 25 years. He has a multidisciplinary
background that spans business development and systems integration, development, and support. Duncan
played a significant role in the development of Ontario's electronic health record services, and he is
an advocate of using health data to support clinical outcomes.
Clement Ng
Sales & Marketing Ninja
Having helped companies expand internationally over the last 19 years, Clement brings extensive
experience in signing and managing Global 1000 clients for software startups, including enterprise
software and SaaS offerings. Clement enjoys bringing great people together and cooking for them.
Alicia Lee
Dream Alchemist
Alicia is a graphic design graduate of the YSDN program at York University. She is passionate about
problem solving through design, and she specializes in making improvements to both the visual and user
interface in order to enhance the user experience. Alicia believes in aligning herself with projects
that serve a greater purpose, and she will help to make a positive impact on people’s lives. She also
enjoys playing ukulele.
Mohammad Farooqi
Head Geek's Disciple
Mohammad is a full stack JavaScript developer who enjoys working on web applications. He has a BComm
from Ryerson University and an Advanced Diploma from Sheridan College in programming. Mohammad worked
for 2 years at Scotiabank as a Senior Technical Analyst. There he mostly provided technical support to
traders and later found passion for web development.
Omar Hoblos
Card Game Master
Omar is a full-stack FHIR developer, with experience working in healthcare technology solutions,
and a strong interest in teamwork & problem solving. He is a graduate from the ITEC program at York University,
and has previously worked at the Ministry of Health & Long-Term Care. When he's not at his desk solving the next
healthcare IT challenge thrown his way, he's boxing, woodworking, playing various card games or exploring the
various cafes & local coffee brews Toronto has to offer.
Ken Stevens
Code Monk
Ken has been developing software professionally for over 20 years. After completing a PhD in Mathematics at the
University of Toronto, Ken wrote the code that published the Globe and Mail newspaper on the Internet.
Ken has been designing and delivering Healthcare software for the past 10 years, focussed mostly on pharmacy and
healthcare interoperability tooling. Ken recently led the delivery of a Canada-wide Healthcare IT Industry position
paper on interoperability standards. Outside of work, Ken is an enthusiastic table-top gamer and hiker.
Aditya Dave
Mr. Pragmatist
Aditya found his passion in healthcare IT when he started working at Ministry Of Health and Long-Term Care.
He then continued his journey as a Full-Stack FHIR Developer at Smile CDR. He is an excellent team player and a leader
when it comes to solving healthcare challenges. Other than programming, he also likes to play outdoor sports
and video games.
Ian Marshall
Puzzle Solver
Ian is a software professional with over 20 years experience developing, implementing, and supporting solutions for
the healthcare industry. He has significant experience with systems integration and order entry systems. He has been
a leader and contributor and held both client-facing and back-office roles but is ultimately most passionate about
finding ways to use technology to simplify and improve delivery of healthcare. Outside of work, Ian enjoys exploring
the outdoors and getting his hands dirty with gardening and home DIY projects.
Mark Lore
Hype Man
Mark is a content marketer and copywriter who believes in the power of a good story to both communicate value and
manipulate others into giving you snacks. After an undergrad degree in history from UWO, Mark worked in China as,
variously, a teacher, interviewer, translator and digital marketer. Apart from helping to spread the good word about
Smile CDR’s healthcare solutions, Mark enjoys staying informed about global issues and getting hopped up on MSG-laced
street food.
James Agnew
Head Geek
James has 15 years of experience in healthcare software development, architecture, and in development
management. He has extensive experience in developing interoperability solutions, healthcare data
capture and visualization software, and most recently mobile medical apps. He is a member and co-chair
of HL7, and an editor of the HL7 FHIR standard. He is also the project lead for the HAPI Project, and
smiles a lot.
Diederik Muylwyk
Subordinate Geek
Diederik is a software developer with [current_year - 2011] years experience in the healthcare and
finance sectors. It's important to Diederik that his work be challenging, interesting, and impactful.
He enjoys short-haired cats, taco-shaped pillows, and 1..*-player board games. He can type 379 CPM (76
WPM) with 100% accuracy; putting him in the 91st percentile. Diederik loves his mum.
Lalith Aditya Goga
Programmer-at-Arms
Lalith Aditya is a certified Java developer who started his career in the Health Insurance industry in
2012. He has a postgraduate degree in Electrical and Computer Engineering from the University of
Windsor. Apart from his passion for programming, he is a gamer and an excellent cook.
Drew Hannah
Business Development, US
Drew is an ex-software developer who helped create some major international software releases.
19 years ago he shifted into sales and marketing of software and services, primarily healthcare
related. Drew has presented at international software conferences, such as HIMSS and AHIP, and
has specialized in creating new healthcare sales practices. One of Drew’s major passions is
creating music; he plays drums, harmonica, keyboards and more in a local Connecticut based bar
band and uses his home studio to create original music and sounds.
Rhea Kolanko
Operations Overlady
Rhea has worked across many facets of IT over the past 15 years including sales, operations and most
notably, project management. Her most personally rewarding projects in healthcare included integrating
regional and provincial health records systems and infrastructure deployments with some of the GTA’s
largest healthcare institutions. In her spare time, she’s usually in school for a class or two, and
has a rather large Malamute puppy that loves her to bits.
Meagan Peat
Quality Champion
Meagan is a QA and front end web developer. She has a BA from McMaster University in multimedia and english literature as well as
a graduate certificate in interactive media management from Sheridan College. Meagan is passionate about creating applications that are
accessible, usable, and make sense. In her free time, Meagan enjoys boardgames and cooking/eating breakfast foods.
Steven Li
Code Weaver
Steven is a full-stack FHIR developer. He recently graduated from University of Toronto, specializing in software
engineering. From the four years at UTSC and nearly 2 years working in co-op, he has accumulated and solidified
various skills pertaining to web development and developed an interest toward the healthcare field. He believes
perfection should always be something to strive for but should never be a goal; a mindset he applies both professionally
and to his interests outside of the IT industry, such as art and gaming.
Ruslan Zinovyev
Warlock
Ruslan has been in a field of IT more than 10 years until he realized that his real passion in programming.
He relocated to Toronto in order to pursue his career as a Java Developer. He is never tired of learning and now his
professional interest lies in the healthcare field. He is focused on developing his skills on HAPI-FHIR framework.
Among his less professional interest is video gaming and playing guitar. He also a big fan of outdoor activities.
Dan Chiasson
Sales
Dan has a passion for Healthcare IT having over 25 years of experience in the provider field (IT Director at a
hospital in Quebec), Healthcare strategic consulting, and senior positions in the Healthcare IT vendor sectors.
Dan feels it is important to give back and has been active in various Healthcare Board activities (Acute, Community,
and Long Term Care), and as well as distributions of school and health supplies to the youth of West Africa. Passion?
Experiencing new cultures through travel. And, oh yeah, canoeing as often as he can.
PAWS
The Program for Action on Wellness and Security committee helps to ensure that we have a safe and happy work environment. This committee meets twice a month but regularly disbands when things get out of hand.
Tequila
The Donkey
Tequila is a rescue donkey who lives at the Donkey Sanctuary of Canada in Guelph, Ontario.
We are a team of animal lovers, and we proudly sponsor her. You should too! Learn more about Tequila here:
https://www.thedonkeysanctuary.ca/donkey/tequila
Hazel
Cat
Hazel and Diederik have an understanding.
Mishu
Overly Eager Intern
Hailing from northern Quebec, Mishu relocated to the suburbs of Durham to learn anything and everything she can.
Especially skilled at Toy Retrieval and Bug Hunting, Mishu spends her free time going wherever she can as fast as she can,
or doing nothing at all.
Darma
Chief of Security
Darma grew up on the streets of Playa Del Carmen, Mexico and relocated to Toronto in order to pursue a career
in the fast growing field of health information management. Her responsibilities include security, employee
wellness, and napping. Darma has earned a certificate of foundational skills at the When Hounds Fly academy and
has passable recall skills. She is still unsure as to who is a good girl.
Pixel
Chief Barketing Officer
Pixel is an Old English Sheepdog hailing from Waterloo, Ontario.
She is a member of an exclusive invitation-only private members club catering to puppies born to a life of belly rubs.
An experienced leader and independent thinker, she’s been herding her team of stuffed lambies for over 2 years and isn’t afraid to push back when upper management asks her to “come”.
She says the secret to her success is "bark bark bark".
Pixel spends every second of her spare time waiting for leftover ice cream.
Juju
Social Media Guru
Originally a resident of Mississauga, Juju now lives in Durham where she happily greets all passers-by.
She spends hours a day practicing the best poses and knows how to get all the attention.
She has a decent sized wardrobe of fashionable sweaters and coats, and spends her spare time playing with her big little sister, Mishu.
Fifa
Ball Control Specialist
FIFA grew up on the rolling hills of Bradford, Ontario and recently relocated to Toronto to continue her
career in the area of undercover security. FIFA’s area of expertise are in Snack Sniffing and Lunch Disposal.
Fifa was trained by Rio a Rottweiler/German Shepperd mix, in the art of Coyote avoidance. FIFA also has extensive
experience in being a “Comfort Dog”. You can follow FIFA on Instagram @Fifa_TheWonderDog.
Kona
Deputy of Floofy Walks
Though Kona grew up in Regent Park, her first job was with the Toronto Humane Society as part of their pupper
engagement and wellness events where she was first introduced to working with employees in healthcare.
Her floofiness has been loved by many in person and on her mom's instagram account. Ensuring daily walks is part of Kona's
routine, and can be quite vocal if things are running late. She reminds everyone during walks to take time to smell around
the flowers and - SQUIRREL!
Wiener
Pigeon Patrol
Wiener's human is The Other Jen Chan. He has six toes on each paw. He was rescued from a hoard of 300 cats in a barn in Montreal.
He has agreed to sit on command in exchange for food.